Single Los Angeles County Fire Department Logo.

Language Access

The County of Los Angeles Fire Department is committed to ensuring all customers receive effective bilingual/interpretive services. Providing language access for persons with Limited English Proficiency (LEP) is vital to the Fire Department’s commitment to strengthening language access, advancing equity, and providing support to underserved communities.

Language Access

Thank you for visiting the County of Los Angeles Fire Department’s Language Access webpage. We are committed to ensuring all customers receive effective bilingual/interpretive services. Providing language access for persons with Limited English Proficiency (LEP) is vital to the Fire Department’s commitment to strengthening language access, advancing equity, and providing support to underserved communities.

We appreciate you helping us to improve our language access services!

Language Access Plan

The County of Los Angeles Fire Department developed a Departmental Language Access Plan (DLAP) in alignment with the Countywide Language Access Policy. This plan reflects the Department’s ongoing commitment to ensuring that individuals with limited English proficiency (LEP) or who speak a language other than English (LOTE) have meaningful and equitable access to our services, programs, and information. This plan explains how the Department will:

  • Provide interpretation and translation services
  • Train staff on language access practices
  • Engage with the community
  • Address language-related complaints
  • Collect and track data to measure our progress

Request for Interpretation Services

The County of Los Angeles Fire Department provides in-person, telephonic, and video interpretation at no cost. You can request
language interpretation at any time. Interpretation is also available 24/7 for emergencies. If you would like to request interpretation
services for one of our scheduled events, please contact us at (323) 881-2411 or fire-language_access@fire.lacounty.gov.

Language Access Complaint Process

If you had trouble getting help in your language from the County of Los Angeles Fire Department, you can let us know by filling out a Language Access Complaint Form. This form helps us understand what happened and improve our services. Everyone has the right to get information and help in a language they understand.

The County of Los Angeles Fire Department is committed to ensuring everyone can access our services in the language they understand best. Your feedback helps us serve you—and your community—better. Learn more about the process below.

Please complete and submit this form if:
  • You did not receive the language support you needed (like an interpreter or translated materials), or
  • You experienced issues with the quality of language services provided. 

Review

We will carefully review your complaint to understand the issue.

Response

You will receive a response from our department within 10 business days.

Follow-Up

If you do not receive a response within 10 business days, contact us directly:
📧 fire-language_access@fire.lacounty.gov
📞 (323) 881-2411

Resolution

We will inform you of the outcome and any actions taken—no later than 90 business days from the date we received your complaint. 

Check the issue

Let us know what happened. Did you need an interpreter? Was the translation unclear?

Describe your experience

Provide as much detail as possible so we can fully understand and address your concern.

Submit the form

Once complete, submit the form using the link below. If you need help completing the form, reach out to us.
📧 Email: fire-language_access@fire.lacounty.gov
📞 Phone: (323) 881-2411